COVID-19 Precautions

COVID-19 Measures

Tuesday, February 16, 2021
Re: Covid 19

Hello all, we wanted to take the opportunity to advise and update all our guests, staff, partners, stakeholders and the general public of our additional efforts to ensure your safety as guests at the Manitoulin Hotel & Conference Centre. With the COVID-19 pandemic we have enacted extra precautions to ensure the health & safety of all guests, staff, partners, stakeholders and the general public.

Below are a few of the measures we have enacted.

We have added extra sanitizing stations in all public areas.
Contact tracing information is collected upon entrance, using either Cannatrace App or paper.
We added extra cleaning and deep cleaning practises in all public areas.
We added extra sanitizing supply stations in all high traffic areas, including the Front desk.
We have posted valuable Covid 19 best practices and poster throughout the property.
We have stocked up on all essential items, (i.e., cleaning supplies & sanitizers).
We have added additional staff training on best practices and updated our Infection and Disease Control Policy.
We are encouraging guests to use the automatic opening front doors and to avoid the manual doors.
Cleaning and disinfecting the Debit terminal regularly.
Using disposable key envelopes.
Cross-train employees to perform essential functions so that the workplace can operate even if key staff members are absent.
Temporarily suspending use of reusable key cards and envelopes.
Sanitizing all returned key cards prior to use.
Gym is temporarily closed until further notice.
Encouraging guests to use the tap feature and limiting cash / card handling.
We are not entering any guestrooms that are staying multiple nights, and have extra guest supplies available upon request at the front desk.
Offering upon request disposable gloves and masks for both staff & guest use.
Update our cleaning standards to include full disinfectant of all rooms when serviced.
Updated guestroom cleaning standards have increased time allotted per room to 60 minutes from standard 30 minutes as the industry average.
Staff & Guests are asked to self screen at front entrance.
Plexiglass barrier installed at Front Desk.
As per Public Health Sudbury facial coverings are now required for all indoor spaces.
Staff have access to rapid testing and are randomly tested.

On behalf of the Staff, Management & Board, we thank you for all your support and understanding in the past, present and future.

We remain open for business as usual and look forward to welcoming all in 2021.
Miigwetch

COVID-19 Vaccine Passports

COVID-19 Patio Opening

Friday June 11, 2021
Re: Covid 19 Patio Opening

Hello all, we wanted to take the opportunity to advise all our guests, staff, partners, stakeholders, and the general public of our additional efforts to ensure your safety as guests at the Manitoulin Hotel & Conference Centre. With the Covid 19 pandemic we have enacted extra precautions to ensure the health & safety of all guests, staff, partners, stakeholders, and the general public. This list is specific to the patio, grab ‘n go item and take away.

Below are a few of the measures we have enacted.

We have added extra sanitizing stations in the public restroom.
Capacity limits in effect.
Mandatory Facial coverings must be worn inside the facilities.
We added extra cleaning and deep cleaning practises in all public areas.
We have posted valuable Covid 19 best practices and poster throughout the property.
We have stocked up on all essential items, (i.e., cleaning supplies & sanitizers)
We are advising all staff if they are not feeling well to stay at home.
We have added additional staff training on best practices and updated our Infection and Disease Control Policy.
We are encouraging guests to use the automatic opening front doors and to avoid the manual doors
Cleaning and disinfecting the Debit terminal regularly, also a protective cover is in place.
Cross-train employees to perform essential functions so that the workplace can operate even if key staff members are absent
Encouraging guests to use the tap feature and limiting cash / card handling
Offering upon request disposable gloves for both staff & guest use..
Patio capacity capped at 35 guests, with 3 staff.
Social distancing of tables & guests, signage also to encourage this.
Encourage guests to make reservations.
Reduced operating hours from 8am to 8pm daily.
Limited menu.
Use of single serve disposable items when needed.
Paper menus.
Water service only on request.
New glass for each use, no refills.
No guest use items. IE coffee cups.
Restricted entrance to restaurant. Wait to be seated.
Direction signage.
Tables & chairs sanitized after each use.Right to refuse service to anyone who does not comply with Health & safety Protocols.
Staff have access to rapid testing and are randomly tested.

On behalf of the Staff, Management & Board, we thank you for all your support and understanding in the past, present and future.

We remain open for business as usual and look forward to welcoming all in 2021.

Miigwetch

Entrance

Guest will be asked to self assess upon arrival at the hotel.
Hours of service are 8am to 2pm & 4pm to 8pm daily.
Staffing will be limited to no more that 2 plus Manager at any time.
No loitering on patio will be permitted.
Reservation will be highly recommended.
Providing hand sanitizer at the door with a table with policies and protocol posted as well. It will also have gloves optional and masks optional.
The front will also have the podium from Conference room in use with signage directing them to wait to be seated.
See attached quote for “Dutch Door” Optional.
To limit potential distancing challenges, the front door will be one-way traffic only.
Encourage guests to maintain reasonable distance from others.
Guest are encouraged to leave contact information in case contact tracing is required.

Tables & Seating Patio

Capacity is capped at 50% which equal 35 guests plus 3 staff.
Guests will be taken directly to the patio by host.
All table surfaces and chairs are wipe down and disinfected before and away use.
One-way traffic inside the restaurant, including to restrooms and exiting.
Tables will be 2 meters apart.
Tables will not be pre-set with any items.
All condiments will be in single-use disposable packages or in individual disposable potion cups.
All menus will be printed on disposable paper. And discarded after each use.
Only paper napkins will be used.
Water will only be served by request.

Menus & Guest Ordering

All menus will be printed on disposable paper. And discarded after each use.
Menu will be limited to Max 12 items (4 breakfast, 4 Lunch & 4 Dinner items) with specials as well.
Menu must be approved by GM & Chef
To combat the risks of menus being handled by multiple guests, consider the
Menus will be posted daily on Website / social media
Shares plates will be discouraged.
Permit only one staff member per station, behind bar, in kitchen, etc.
Use of wireless touchless payment encouraged.
Guest will have to package their own leftovers.

Dining

Packaged cutlery will be available to guests who prefer it.
Refills will not be done tableside. Beverages should be replaced with new
ones, if needed.
During coffee service, use packaged milk/creamer/sugar/sweetener—brought
to table and discarded after service.
Staff will wash or sanitize hands between all guest table tasks.

Bill & Payment

For cashless payments, bring the terminal to your guest with gloves on, and
visibly wipe down and sanitize it when the transaction is complete.
Encouraging use of Debit/ credit instead of cash.

Restrooms

Restrooms are one way only.
Sanitizer station is located outside of each.
Door will be left open to avoid contact.
Touchless paper towel dispensers are in use.
Frequent cleaning will be done, pre, during and post shift.

Take-Out & Room Service

Order pickups & payment will be at restaurant entrance.
For cashless payments, bring the terminal to your guest with gloves on, and
visibly wipe down and sanitize it when the transaction is complete.
Encouraging use of Debit/ credit instead of cash.

Kitchen

Staff to wash hands at 30-minute or other as needed.
Staffing will be limited to no more that 2 plus Manager at any time.
Staff are recommended to wear face covering…. we will supply one per day.
Provide ways to thoroughly clean hands, by providing access to soap and water or alcohol-based hand sanitizer.
Provide cashiers, drive-through operators, delivery staff and other customer-facing staff with hand sanitizer for their use only.
Sanitize commonly touched surfaces or areas such as entrances, fridges & freezers.
Sanitize shared equipment (where sharing of equipment cannot be avoided).